Refund and Cancellation Policy

1Platform Role

ChemBizzSolution may help document, route, and review refund requests, but the commercial seller remains responsible for product performance, shipment readiness, and honoring any seller-specific commitments unless ChemBizzSolution is explicitly identified as the contracting seller in writing.

Where a dispute involves platform services, logistics coordination, or operational error within our control, we may review the matter directly.

2When Refund Requests May Be Reviewed

Refund or cancellation requests may be considered where supported by evidence and consistent with the product category, the commercial agreement, and platform rules.

• Non-delivery after the confirmed delivery window has materially passed
• Product received is materially different from the accepted specification or listing
• Transit damage, leakage, tampering, or packaging failure documented at delivery
• Incorrect quantity or SKU delivered
• Approved cancellation before production, dispatch, or carrier handoff
• Other documented seller-side failure accepted through platform review or contract terms

3Non-Returnable or High-Risk Categories

Because of chemical handling, contamination risk, and regulatory controls, many products cannot be returned after dispatch or after the seal, tamper marker, or packaging integrity has been broken.

Refund approval is generally less likely for opened, blended, relabeled, temperature-sensitive, perishable, custom-procured, or hazardous materials once chain-of-custody has moved outside the seller or warehouse control environment.

4Inspection and Claim Timing

Buyers should inspect shipment condition, labels, documents, and count accuracy at the time of delivery whenever feasible. Visible shortages, damage, or leakage should be recorded on the proof of delivery, transport receipt, or delivery acknowledgment.

Claims raised late, after consumption, after repacking, or after onward dispatch may be restricted because root-cause verification becomes unreliable.

• Raise visible damage or shortage issues at delivery or as soon as reasonably possible
• Submit product mismatch or document-based claims within 7 calendar days unless a stricter contract term applies
• Preserve packaging, labels, seals, and evidence until the claim is resolved

5How to Request a Refund or Cancellation

Use the order workflow inside the platform where available and attach evidence that allows the seller and ChemBizzSolution to evaluate the request.

• Select the affected order and choose the dispute or refund workflow
• Describe the issue clearly, including batch, quantity, and delivery date details
• Upload photos, signed documents, COA or SDS references, and any receiving notes
• Respond promptly if additional verification is requested by the seller or support team

6Processing Times and Payment Reversals

Review times vary depending on product type, evidence quality, seller response time, and whether lab validation, carrier investigation, or document reconciliation is required.

If a refund is approved, the repayment path, timing, and recoverable amount may depend on the original payment rail, tax treatment, bank processing time, and any non-recoverable third-party charges already incurred.

7Platform Fees, Chargebacks, and Misuse

Platform fees, gateway costs, inspection expenses, custom sourcing charges, or freight already consumed may be non-refundable unless the applicable agreement states otherwise.

Improper chargebacks, repeated bad-faith claims, fabricated evidence, or deliberate misuse of refund workflows may result in account restrictions or additional review requirements.

8Refund Support Contacts

For refund and cancellation support, contact us with your order reference and dispute details.

Email: refunds@chembizzsolution.com

Phone: +91 9033102076

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM IST