Privacy Policy

1Information We Collect

We collect information that you provide directly, information generated through marketplace activity, and technical information produced when you interact with our platform.

Depending on your role on the platform, this may include account details, company information, KYC and compliance documents, product and catalog data, RFQs, order records, shipment activity, support communications, and device or browser signals.

• Personal and account identifiers such as name, email, phone number, and login details
• Business profile data such as legal entity name, GST or tax IDs, business address, and licenses
• Compliance and onboarding records such as KYC documents, certifications, approvals, and audit history
• Commercial data such as orders, quotes, invoices, cart activity, pricing discussions, and dispute records
• Operational data such as shipment updates, proof-of-delivery records, warehouse activity, and support tickets
• Technical data such as IP address, browser type, language, device identifiers, and cookie or local-storage preferences

2How We Use Information

We use personal and business information to operate the platform, authenticate users, evaluate onboarding requests, support transactions, coordinate logistics, improve our product, and comply with legal or regulatory obligations that apply to chemicals trading and related services.

• To create and manage user, company, and sub-user accounts
• To review KYC, compliance readiness, and seller eligibility
• To facilitate sourcing, RFQ, order, payment, and dispute workflows
• To support warehouse, transport, tracking, and fulfillment operations
• To detect fraud, misuse, policy violations, and security incidents
• To maintain audit trails, investigate complaints, and respond to lawful requests
• To send service communications, account notices, and product updates

3Information Sharing

We share information on a need-to-know basis with counterparties, service providers, and trusted operational partners where necessary to run marketplace and logistics workflows.

For example, buyers may see seller-provided commercial and compliance information, sellers may receive buyer RFQ or delivery details, and logistics or warehouse partners may receive only the operational data required to complete a shipment or service.

• Buyers, sellers, and authorized company users involved in a transaction
• Payment, infrastructure, communications, support, and cloud service providers
• Warehousing, transport, or fulfillment partners where delivery execution requires it
• Professional advisors, auditors, insurers, or regulators where legally required
• Authorities or law-enforcement bodies in response to lawful requests or safety incidents

4Data Retention and Security

We retain information for as long as needed for active accounts, transaction support, dispute management, fraud prevention, platform analytics, and legal or tax recordkeeping. Some records may be retained after account closure where required for compliance, accounting, safety, or audit reasons.

We use technical and organizational safeguards designed to protect platform data, including access controls, logging, review workflows, and infrastructure protections. No internet-based system is completely risk-free, so users should also protect their own credentials and internal access controls.

5Cookies, Local Storage, and Product Signals

We use cookies and similar technologies to keep users signed in, remember preferences, improve performance, and manage optional services such as analytics or live chat. Some features may rely on local storage or browser-side settings.

More detail is available in our Cookie Policy, including how you can review and update your consent preferences.

6Your Rights and Choices

Subject to applicable law, you may request access to your information, ask us to correct inaccurate data, object to certain processing, or request deletion of information that we are not required to retain.

Because ChemBizzSolution supports B2B transactions and compliance workflows, some information cannot be removed immediately if it forms part of a live contract, shipment record, dispute file, invoice trail, or regulatory audit record.

• Access and review your account information
• Correct inaccurate or outdated data
• Request deletion or account closure where legally permissible
• Withdraw consent for optional cookies or marketing-related tools
• Opt out of non-essential promotional communications

7Contact and Privacy Requests

For privacy requests, data questions, or concerns about how information is handled on the platform, contact us using the details below.

Email: privacy@chembizzsolution.com

Phone: +91 9033102076

Address: Gadhada, Gujarat, India